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Zack actually reached out to me when the PMI regulations changed. He investigated both a full refinance option and a streamlined option to determine which would have the best end results for me. I received communication throughout the process. When we determined a streamlined refinance would be the best option, Zack scheduled a time to meet me at his office that worked with my schedule of school, sports, and family. Everything was prepared in advance. The office visit was brief, but not rushed. I felt comfortable asking any questions, and I found the answers Zack provided to be easy to understand and thorough.

While waiting on underwriting, I received emails each time my application progressed to the next step. The morning after I received an email telling me my mortgage was out of underwriting, Zack called to confirm an appointment to close. He met me at the lawyer’s office for closing and went through each document to make sure I understood what was going on. Again, the process was handled in a timely fashion, but at no point did I feel rushed. Zack answered all my questions and made sure all documents were processed quickly by the attorney.

Working with Zack was the most pleasant, efficient experience I have ever had. He is the only mortgage specialist to attend a closing with me. The prior three I did alone. I felt informed and supported throughout the entire process. I could not possibly imagine future real estate transactions without Zack. I recommend him highly to anyone in need of a real estate professional.